i further explained to her we need the rooms i had already paid for and that the rooms should not be canceled because of our conversation the day before when i checked in. she then informed me she was calling the police and having me and my daughters removed from the premises for arguing with her about the rooms. i informed her i was the customer and she needed to be concerned with a serious customer issue. she told me i was not allowed to talk to her that way. i told her she needed to get her manager on the phone and have this fixed. she told me it doesn't matter and the room is canceled. i asked her why this was the case and reminded her of our conversation the day before. my daughters arrived the next day 3 hours before the wedding and the same girl informs me their rooms are canceled for not checking in the day before. she said no you can check them in when they arrive.

i asked her if i needed to go ahead and check them in so we would not lose the rooms. i checked in on a friday and explained to the front desk girl my daughters were going to arrive later that evening or tomorrow. i had booked two rooms paid in full for two days.

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